How we handle your personal information.

Clarence House Venues (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This privacy policy describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information we collect through our website, by phone, by email, in person, and through any form you submit to us. By providing your information to us, you consent to the collection, use, and disclosure of that information as described in this policy.

The personal information we collect may include:

Contact details. Your name, email address, phone number, and postal address.

Event details. Wedding or event date, guest numbers, venue preferences, dietary requirements, cultural and religious considerations, and any other information you provide to help us plan your event.

Payment information. Where you make a payment to us, payment details are handled through secure third-party payment providers. We do not store full credit card or bank account details on our systems.

Photographs. We may take photographs and video of public areas during events for our records and, where you consent, for promotional purposes.

Communications. Records of correspondence with you by phone, email, or web form.

Website usage. Information about your visit to our website, including IP address, browser type, pages viewed, and time spent on the site.

We collect personal information when you submit an enquiry form, book a venue, request a viewing, attend an event, communicate with our team, subscribe to updates, or visit our website. We may also receive information about you from third parties such as wedding planners, suppliers, or referral sources where you have authorised them to share that information.

We use your personal information to:

Respond to your enquiries, manage your booking, deliver your event, process payments, communicate with you about your event, comply with our legal obligations, improve our services, train our team, and (with your consent) send you marketing communications about Clarence House Venues.

You can opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting us directly.

We may disclose your personal information to:

Our staff and contractors who need it to deliver your event; suppliers and partners involved in your event (such as florists, photographers, entertainers, and external venues) with your knowledge; government agencies where required by law; professional advisers such as lawyers and accountants; and payment processors handling your transactions.

We do not sell your personal information to third parties.

Personal information is stored securely in our internal systems and with reputable third-party service providers. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain personal information only as long as needed for the purposes set out in this policy, to meet our legal obligations, or to resolve disputes. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings, though disabling cookies may affect the way the site works.

We may also use analytics services such as Google Analytics that collect anonymised information about how visitors use our site. This information is used to improve the site and is not used to identify you personally.

Under Australian privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate information, and lodge a complaint about our handling of your personal information.

To exercise these rights, contact us using the details below. We will respond to your request within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website with the effective date listed at the top.

For privacy-related questions, requests, or complaints, contact us by:

Email: yourteam@clarencehousevenues.com.au
Phone: (02) 9750 3555
Mail: Clarence House Venues, 454 Burwood Road Belmore NSW 2192